Context

You want the tracking experience your customers see to reflect your brand, and you want to set the contact details shown to them.

Answer

When you send a delivery, your customer receives a link to a tracking page — the microsite — where they follow their order's progress. You make this page yours in two ways:

1. Your branding. The microsite carries your brand, so the experience feels like an extension of your business rather than a generic tracker.

2. Per-location contact details. You set the contact information shown to customers for each of your locations, so if a customer has a question about their order, they reach the right place.

This matters because you own the relationship with your customer. If they have a question about the order itself, the microsite points them to you, not to Autolane (see Where order issues go).

You can set up or update your branding or per-location contact details through the Autolane Platform.