Context

A customer has a problem with their order — a wrong item, a missing item, or they want a refund. You want to know who handles it.

Answer

Autolane handles getting the order to your customer; you own the order itself and the relationship with your customer.

That means:

• Order issues — wrong item, missing item, quality complaints, refunds — are handled by you, through your normal customer service process, exactly as they would be for any other order.

• Delivery issues — the vehicle didn't arrive, the delivery was delayed or failed — are reported to Autolane (see Reporting a delivery issue).